WEBSITE SUPPORT COMPANY IN LONDON AND SURREY

Our web support services cover comprehensive technical maintenance, ensuring your site runs smoothly without interruptions. We handle everything from fixing broken links to implementing security updates and resolving complex technical issues.

Our dedicated support team manages regular content updates, performance monitoring, and troubleshooting while you focus on your business. This proactive approach prevents problems before they impact your customers, maintaining your professional online presence and protecting your digital investment.

Our monthly support includes multi-layered security protocols that protect your site from emerging threats. We implement regular security patches, maintain robust firewalls, and conduct vulnerability scans to identify potential weaknesses. Our team monitors for suspicious activities through continuous monitoring systems, responding quickly to any security alerts.

We manage proper user access controls, maintain SSL certificates, and ensure your data remains protected. This comprehensive approach significantly reduces your risk of breaches or data loss.

Absolutely. We conduct thorough speed optimisation assessments using professional tools to identify performance bottlenecks. Our technicians compress images, minimize code, leverage browser caching, and optimize server responses to reduce load times.

We clean database tables, remove unnecessary plugins, and implement content delivery networks when beneficial. These improvements enhance user experience, boost conversion rates, and improve SEO rankings, as websites performance directly impacts how visitors engage with your content and offerings.

When you submit support requests, our system immediately categorises the issue by priority and assigns it to the appropriate specialist. You’ll receive confirmation with expected resolution timeframes based on complexity. Our support time tracking ensures nothing falls through the cracks.

For urgent matters, we provide phone support options. Each request generates a trackable ticket, allowing you to monitor progress and provide additional feedback if needed. This structured approach ensures efficient resolution.

When creating a new website, we implement a careful transition plan to prevent disruption. We develop on a staging environment while your current site remains active, allowing you to review and provide feedback throughout the process. Our team handles content migration, tests all functionality across devices, and ensures SEO elements transfer properly.

Before launch, we conduct comprehensive testing of forms, payment systems, and user journeys. This methodical approach minimises risks during the transition to your improved digital presence.

For bespoke websites, we provide tailored maintenance that respects your custom codebase and unique functionality. Our team conducts regular code reviews, updates custom modules, and ensures compatibility with evolving web standards. We maintain detailed documentation of your site’s architecture to ensure consistent management.

When implementing new features, we follow the original development practices while introducing modern improvements. This specialised approach preserves your site’s unique advantages while keeping it current and secure.

We use advanced scanning tools to identify broken links throughout your site, preventing negative user experiences and SEO penalties. Our technical issues resolution process includes fixing 404 errors, redirecting outdated URLs, and repairing navigation problems.

We examine server logs to identify patterns in errors and address underlying causes rather than just symptoms. Regular link audits ensure content remains accessible and properly connected, maintaining site integrity and preventing potential customer frustration during their browsing experience.

We recommend scalable hosting services tailored to your specific traffic patterns and website complexity. For content-heavy sites, we suggest solutions with optimised database performance on platforms like WPEngine, AWS, or Azure.

For ecommerce, we prioritise hosting with robust security and high uptime guarantees like Shopify. Our team manages server configurations, caching settings, and backup protocols regardless of hosting provider. We monitor server response times and resource usage through relevant diagnostic tools, ensuring your hosting environment supports rather than limits your digital platforms’ potential.

We schedule core system updates monthly, balancing security needs with stability. Plugin updates occur weekly after compatibility testing in staging environments. Content updates happen according to your business rhythm and preferences. Our approach ensures your site receives necessary security patches without disrupting functionality. After each update cycle, we conduct testing to verify everything works correctly. This systematic schedule keeps your site current without overwhelming users with constant changes or leaving vulnerabilities unaddressed.

Yes, we can seamlessly integrate new features into your current website architecture. Our process begins with requirements gathering, ensuring we understand exactly what functionality you need.

We develop in isolated environments to prevent disruption to your live site, then integrate using best coding practices. Each new feature undergoes comprehensive testing for compatibility with your existing systems. We provide clear documentation and optional training for your team on using and managing these enhancements, ensuring they deliver genuine value to your business.

Our continuous monitoring goes beyond basic uptime checks, tracking interaction patterns, form submissions, and conversion funnels. We implement heat-mapping tools to understand user behavior and identify improvement opportunities. Our systems alert us to abnormal patterns that might indicate security issues or performance problems. We monitor third-party integrations to ensure they function properly with your site. This comprehensive approach gives you actionable insights while providing early warning of potential issues before they impact your business operations.

Our maintenance practices directly support SEO by ensuring quick website speed, mobile responsiveness, and secure browsing—all critical ranking factors. We maintain clean code structure, implement proper redirects, and ensure accurate metadata across pages. Our regular content audits identify optimization opportunities and ensure all pages remain relevant to target keywords. We monitor Core Web Vitals and make technical adjustments to improve these scores. This technical SEO foundation complements your content strategy, helping improve visibility in search results.